Chapter 15. Generic-Agent

Table of Contents
Web-Interface (preferred)
Config File (optional)

The Generic-Agent (bin/GenericAgent.pl) is a command line program (executed by cron) wich can do some actions (like move, add note, set state, set owner) on tickets.

Note: It's also possible to write own generic agent modules to do some actions (see chapter "Writing OTRS Modules" for examples).

Web-Interface (preferred)

OTRS 1.3 or higher comes with an web interface to configure jobs for the generic agent.

Admin - GenericAgent Job-Overview

Admin - GenericAgent Job-Edit